RETURN & REFUND POLICY

If you are dissatisfied with our service for any reason, we want to know about it and will do everything to correct the situation.

CUSTOM WORK:

Development of a custom website, APP, database, product photography, copywriting or any of our design services is governed by the development contract executed between both parties.

IT MANAGED SERVICES:

All services we provide as a Managed Service Provider (MSP) is governed by our contract agreement executed between both parties.

HARDWARE RETURNS:

Eligibility Conditions

Please read conditions below. If all conditions are not met, 20/20 Solutions, Inc. reserves the right to refuse the return or to charge a minimum 20% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. 20/20 can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items

  • Opened TVs, combos and monitors 37" and larger — original packaging cannot be unsealed
  • Opened computers and computer software — original packaging cannot be unsealed
  • Electronic software downloads
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Any computers built or modified by B&H to customer specifications
  • Select special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Custom Hardware built to order

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Please allow 3-5 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability

20/20 is not responsible for personal data or items left in returned merchandise. 20/20 is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

Contacting us

If you have any questions about this Policy, the practices of this site, or your dealings with this site, please contact us at:

20/20 Solutions, Inc.
www.20-20solutions.com
33 Wilson Dr., Suite D
Sparta, NJ 07871
(973) 383-8703

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