- AXIS 1 · IDENTITY · WEBSITE MAINTENANCE & SUPPORT
Your site, running
the way it should.
Websites need maintenance the way engines need oil. We keep yours secure, updated, and performing so it’s never the reason you lose a client.
RESPONSE TIME
24-hour SLA
on all priority issues
ENGAGEMENT TYPE
Monthly retainer
no long-term lock-in required
UPTIME TARGET
99.9%
monitored and guaranteed
BACKUPS
Daily automated
one-click restore, always available
- OVERVIEW
Launch is not the finish.
It is the first test.
Plugins go out of date. Security vulnerabilities surface. Performance degrades quietly while your team is focused on everything else. By the time someone notices, you’ve already lost credibility.
Our maintenance retainer treats your site like the business-critical asset it is. Monthly updates, proactive monitoring, performance audits, and a team that knows your stack.
You get a site with fewer surprises, faster updates, and a website your team can keep relying on.
01
Site updates & fixes
Ongoing changes, bug fixes, layout adjustments, and small improvements handled as they come up.
02
Security monitoring
Plugin updates, core updates, backups, scans, and basic protection against preventable issues.
03
Performance checks
Speed, mobile behavior, broken links, form testing, and technical reviews to keep the site healthy.
04
Content support
Page edits, new sections, blog updates, service updates, image swaps, and copy changes.
05
Hosting coordination
Support with hosting, uptime, DNS questions, SSL, staging environments, and technical troubleshooting.
06
Reporting & recommendations
Regular notes on what was updated, what needs attention, and where the site can improve next.
PROCESS
Five phases.
Nothing left unattended.
Maintenance works best when the site has a system. We review the current setup, define the support plan, and keep the important pieces moving.
Get your site into a known good state.
First two weeks of onboarding. We audit your current setup, document the stack, and resolve any outstanding issues before the retainer clock starts.We start by understanding your company, audience, services, competitors, and what the new website needs to accomplish.
01
Full site audit security, performance, and plugins
02
Stack documentation & access setup
03
Outstanding issue triage & resolution
04
Baseline metrics & monitoring activation
Know the state of your site every single month.
Monthly technical review security scan, plugin audit, Core Web Vitals check, and content drift review. Nothing accumulates quietly.
01
Monthly security scan and vulnerability check
02
Plugin and theme compatibility audit
03
Core Web Vitals and Lighthouse performance review
04
Core Web Vitals and Lighthouse performance review outdated pages flagged and queued
Updates applied, tested, and documented
Every update runs through staging before it touches production. Core updates, plugin updates, content changes all applied in a documented maintenance window
01
Staging environment updates and compatibility testing
02
Core and plugin updates applied to production
03
Approved content changes implemented
04
Approved content changes implemented
24/7 uptime and security monitoring
If your site goes down or a security event fires, we know before you do. Monitoring runs continuously with automated alerts and defined response protocols.
01
Uptime monitoring with 1-minute polling intervals
02
Security breach detection and automated quarantine protocols
03
Performance degradation alerts
04
Backup verification and recovery testing
A plain-English summary of everything we did.
Monthly report delivered before month’s end what we updated, what we found, what’s on the horizon, and any recommendations for the next cycle.
01
Monthly report: updates applied, issues found and resolved
02
Performance trend tracking — Lighthouse and Core Web Vitals
03
Upcoming risks or required actions flagged
04
Optional monthly check-in call available
- TOOLS & STACK
What we build with.
We match the platform to the project, not the other way around. The goal is a website your team can use, your audience can trust, and your business can grow with.
DESIGN
Figma
CMS
WordPress
PAGE BUILDER
Elementor
ANALYTICS
Google Analytics
COMMERCE
Shopify
HOSTING
Siteground
PERFORMANCE
Lighthouse
SELECTED WORK
Proof, not
promises.
Brand identity should make the business easier to recognize, explain, and trust.
Legal
- Identity + Impact
James M. Porfido is one of fewer than 50 attorneys in New Jersey with Supreme Court certification as a Criminal Trial Attorney, but his old site was unbranded, thin, and buried inside another firm’s domain. In just over six weeks, we shipped a 42-page, SEO-first, AI-optimized site built to own his name and his market.
42+
Pages designed and built
6 weeks
From kickoff to launch
36
Targeted SEO landing pages
Healthcare
- Impact + Insight
Advanced Hormone Solutions had run the same site since 2015, but search engines couldn’t fully read it, AI engines rarely cited it, and its Google Business Profile barely described what the clinic actually does. In four weeks, we cleared every critical error, rebuilt the technical foundation, and turned a thin local listing into a 13-service, 20-city presence built for how patients search now.
85 → 94
Site Health Score (+9 points)
15 → 0
Critical errors cleared (100%)
1,124
Warnings fixed (62.8%)
FAQs
Questions
worth asking early .
Do you maintain websites you did not build?
Yes. We can support existing websites after a technical review. Before starting, we check the CMS, hosting, plugins, theme, forms, analytics, and any custom code so we understand what we are taking on.
What is included in a maintenance plan?
Most plans include updates, backups, security checks, content edits, bug fixes, form testing, performance reviews, and light technical support. The exact scope depends on the site and how often your team needs changes.
How quickly can you make website updates?
It depends on the request and support plan. Small edits are usually handled faster than new page builds, design changes, or technical fixes. We define response expectations before the plan begins.
Can you help if our website breaks?
Yes. We can troubleshoot broken layouts, forms, plugin conflicts, hosting issues, errors, and other urgent problems. For sites we already maintain, we can usually move faster because access and backups are already in place.
Do you provide hosting too?
We can help manage hosting or recommend the right setup. Some clients keep their existing host, while others move to a more reliable environment depending on performance, security, and support needs.
Is maintenance required after launch?
It is strongly recommended. A website is not static. Updates, security patches, content changes, analytics checks, and performance reviews help keep the site useful, safe, and aligned with the business.
- RELATED
Often paired with -
Maintenance keeps the site healthy. These services help it become more useful over time.
AXIS 1 · IDENTITY
For redesigning, rebuilding, or expanding the site when maintenance is no longer enough.
AXIS 3 · IMPACT
For connecting the site to CRMs, forms, automations, and business systems.
AXIS 2 · INSIGHT
For improving structure, visibility, and search performance after the site is stable.
- NEXT STEP